1. How can I contact?
Our customer experts are available from Saturday to Thursday 9 am - 8 pm Bangladesh time. You can email support@trendzcity.com or call with hotline number +8801577022020.
2. Is the product authentic?
Trendz City brings 100% original directly from brands and authorized distributors.
3. Can I order over the phone?
We do not accept orders over the phone.
4. Delivery time?
It depends on the manufacturer.
5. How do I pay?
We accepts cash on delivery. Also have online development and cash services.
6. What if the order is wrong?
Please report the problem to us immediately by calling +8801577022020 or support@trendzcity.com this email.
7. Which country are your product made in?
All of our cosmetic, makeup, personal care, perfume and lifestyle items are sourced from around the world. Sarees and clothing are local & foreign.
8. How many days do you restock item?
It depends on the item. The best option to view restock is to sign up on our website.
9. Have you any restock notifications?
We offer notifications for restocks. All subscribed customers are notified via an email.
10. How do I care for my clothes?
We advise hand washing everything in cold water with a light detergent. After usage, we advise washing the item in cold water right away.
11. How do I use a gift card or discount code?
If you have been issued a gift card or discount code. Simply enter the gift card or discount code in the promo code box at checkout.
12. Have you any Loyalty and Rewards Program?
Yes we have Loyalty and Rewards program.
13. How can I collecting rewards points?
Joining our loyalty program earns you to points. Also you earn one point for every Taka 100 you spend.